DUTIES AND RESPONSIBILITIES

• Installing and configuring computer hardware, operating systems, licenses and applications;
• Monitoring and maintaining computer systems and networks;
• Troubleshooting system and network problems either in person or remotely, diagnosing and solving hardware or software faults;
• Replacing mobile registration workstation, printer and printer server parts and all other peripherals as required;
• Setting up new users' accounts and profiles and handling password-related issues;
• Supporting the roll-out, implementation, testing and evaluation of new technology and applications;
• Providing daily, weekly, monthly, quarterly, annual and regular incident reports including procedural documentation and relevant reports;
• Logging technical issues and complaints electronically;
• Escalating unresolved technical issues and faults to the Technology and Biometrics Department through the RRO;
• Capturing onto the enrolment system, the personal information of applicants as recorded on the Registration Application Form;
• Capturing the biometric information such as the fingerprints, irises and pictures of applicants using a Mobile Registration Workstation (MRW);
• Ensuring the accurate capture of data input(s) received from the Assistant Registration Officer(s);
• Managing the printer and print server to ascertain the status of National Identity cards in print;
• Printing and issuing National identity cards to applicants;
• Printing, sorting, shipping and issuance of National ID cards in backlog to designated District Registration offices;
• Assisting in the conduct of training and orientation for the Assistant Technical Enrolment Officers (ATEOs);
• Performing any other duties that would be assigned by the Executive Secretary or the Regional Registration Officer from time to time.